app support
West Wood Clubs App Support
Welcome to the support page for the West Wood Clubs app. You’ll find answers to common questions here, along with how to contact us if you need more help.
About the app
The West Wood Clubs app is for West Wood Clubs members. With it you can:
Book classes and manage your bookings
Book private consultations and fitness reviews with our trainers
View your membership details
Collect loyalty points, check your loyalty history and open gifts
Get booking reminders and club service updates
Keep up with club news and member promotions
Use the app in English or Polish
Getting started
Who can use the app?
The app is for active West Wood Clubs members. Sign in with the email address registered to your membership.
I forgot my password.
On the sign-in screen, tap “Forgot Password” and enter your registered email address. We’ll send you a link to reset your password. If the email doesn’t arrive within a few minutes, check your spam folder.
I can’t sign in.
Check that you’re using the email address linked to your membership. If you still can’t get in, contact your club’s reception and they’ll check your account.
Bookings
How do I book a class?
Open the Classes section, choose your club and the date, and tap the class you want. Your bookings appear under My Bookings.
How do I cancel a booking?
Go to My Bookings, choose the booking and tap Cancel. Please cancel within the club’s cancellation window. Late cancellations and no-shows may count against your booking privileges.
How do I book a consultation or fitness review?
Open the Trainers section, choose the type of session, then pick a trainer and a time that suits you.
Loyalty programme
How do I earn points?
You earn points through your club activity. Your balance and history are in the Loyalty section.
My points look wrong.
Points can take a short while to update. Close and reopen the app. If your balance still looks wrong after 24 hours, contact us.
Notifications
Manage your notifications under Settings > Notifications. You can switch booking reminders and club service updates (for example, facility closures) on or off.
Membership and billing
The app shows your membership details. To change your membership, freeze it, cancel it or ask about payments, please contact your club’s reception directly.
Privacy and your data
We take the protection of your personal data seriously. To learn how we collect and use your information, please read our Privacy Policy. To ask about your data or request that it be deleted, email our Data Protection Officer at [email protected].
Contact us
If your question isn’t answered here, we’re happy to help.
App support email: [email protected]
Your club: You can find each club’s contact details in the app under Contact Support, or at westwood.ie/contact
When you contact us about a problem with the app, please include:
Your device model and operating system version (for example, iPhone 15, iOS 18)
The app version (shown in Settings)
What happened, plus a screenshot if you can
