Reception staff: Leopardstown
Apply NowAbout West Wood Club: Who We Are & What We Do
At West Wood Club, our mission is simple: to serve our members and deliver an uplifting, welcoming experience on each and every visit. We are Ireland’s premier health and fitness club, but we are not just fitness staff - we are member experience professionals, hospitality experts, coaches, and mentors. We guide, support, empathise, remove fear, build confidence, and celebrate real results with energy and pride.
Hospitality sits at the heart of everything we do. We believe every member should feel seen, valued, heard, and welcome the moment they step through our doors. To guarantee this world-class experience across all our locations, our culture is guided by our DPHAESER standards:
Deliver: We follow through on our commitments and deliver real results.
Physical Evidence: We maintain pristine, spotless, and perfectly functioning club facilities.
Hospitality: We treat every member as a valued guest with sincere warmth.
Appearance: We present ourselves with professional pride because when we are on the floor, we are on stage.
Experience: We turn everyday visits into memorable moments.
Systems: We execute proven processes to deliver seamless, consistent service.
Empathy: We listen, remove intimidation, and see every interaction through our members’ eyes.
Responsiveness: We take ownership and act promptly to support our members.
Whether you are on our fitness team, front of house, management, facilities, or coaching staff, you play an essential role in ensuring our members leave each visit feeling energized, confident, and happy.
Reception - West Wood Club, Leopardstown
If you would like to join our reception team in Ireland’s leading health and fitness club, we want to hear from you. As a receptionist, you are the face of our brand, the first port of call for hospitality, and the heartbeat of our member journey. While administrative efficiency and organizational abilities are essential, our front-of-house team is chosen above all for their genuine warmth, energy, empathy, and ability to make every member feel seen, valued, and happy.
Primary Responsibilities:
Champion Five-Star Hospitality: Greet every member and guest by name with a genuine smile, sincere warmth, and positive energy, setting an uplifting tone for their visit.
Deliver Memorable Experiences: Turn everyday check-ins, bookings, and inquiries into personal, memorable interactions that make members feel valued.
Lead with Empathy: Actively listen to member needs and welcome new or nervous visitors with reassurance, patience, and care to remove any intimidation.
Execute Front Desk Systems: Master check-in procedures, point-of-sale transactions, court and class bookings, and membership administrative processes to ensure a seamless arrival and departure.
Uphold Flawless Physical Evidence & Appearance: Maintain an immaculate, spotless, and clutter-free front desk and reception lounge, presenting yourself with professional grooming and pride knowing you are "on stage".
Act with Rapid Responsiveness: Take immediate ownership of incoming calls, member questions, and service requests, resolving issues promptly or connecting members with the right department.
Support the Wider Club Team: Collaborate closely with fitness, operations, administration, and facilities teams to ensure seamless communication and exceptional service across the club.
Skills, Knowledge, and Experience:
Customer Care & Hospitality Experience: Minimum of one year's relevant experience in a high-standard reception, hospitality, leisure, or customer-facing environment.
Interpersonal & Verbal Communication: Outstanding interpersonal and verbal communication skills with a confident, courteous telephone manner.
Reception & Administrative Systems: High attention to detail in operating front desk management systems, booking software, and administrative processes.
Composure & Pressure Management: Ability to work effectively under pressure during peak check-in times while maintaining complete composure and warmth.
Operational Shift Availability: Full availability and flexibility to work shifts across the week, including early mornings, evenings, and weekends.
What Sets You Apart:
Infectious Hospitality: You naturally treat every member as a valued guest, brightening their day from the second they arrive.
On-Stage Professional Pride: You take pride in your appearance, carry yourself with poise, and represent the premier reputation of West Wood Club with enthusiasm.
Initiative & Ownership: You don't wait for direction; you proactively organize reception, anticipate member questions, and solve problems fast.
Calm & Empathetic Demeanour: You stay patient, polite, and reassuring, turning challenging inquiries into positive member experiences.
Team-First Mindset: You are reliable, punctual, and always ready to support your colleagues to keep the club running smoothly.
To apply for this position, please send your CV directly to Shubham Kotnake, Assistant General Manager – [email protected] The deadline to fill this position is 16/11/2026.
